Shipping policy

DOMESTIC SHIPPING

We offer Standard Ground shipping. Orders typically arrive within 3-7 business days.

CANCEL OR CHANGE MY ORDER

If you need to cancel or change your order, please notify sales@ilayashop.com before 2 pm EST on the date on which the order was placed. Kindly note, once you receive your final email confirmation with tracking information, we may not be able to change your order.

 

ORDER DAMAGED

What if my products are damaged upon arrival?

We are so sorry about this!

If the contents of your package were damaged during transit, we will work with you to address this issue with the shipping carrier and repair or replace your items if possible. Please contact us right away at sales@ilayashop.com. We must be notified of any damages upon delivery within 5 calendar days of your order being delivered.

 

MISSING ORDER

We are not responsible for packages that are lost or unretrievable from your designated shipping address once delivered. We strongly urge you to select a secure shipping location. If you need to make a change to your shipping address, email us at sales@ilayashop.com as soon as possible. We can amend the address as long as the package has not left our facility, but unfortunately, we cannot reroute a package once it has shipped. In the event your package does go missing in transit, please notify us immediately and we will file a claim with the shipping carrier. Please note that you will also need to file a claim with the shipping provider as the recipient.

 

DISCOUNT CODES

Promotional discount codes, such as our 'Welcome' code, may not be used on discounted or sale items. Additionally, promotional discount codes may not be combined and are subject to specific terms. For more information, please contact sales@ilayashop.com. All discount codes are at the discretion of Ilaya.